Privacy Policy

Last updated: March 27, 2026

Unu Store App ("Unustore," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional marketplace platform and related services (the "Service"), including our website, mobile applications, and API.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Service.

1.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you register.
• Profile Information: Profile photo, professional group, bio, years of experience, service area, region, district, and availability status.
• Payment Information: When you subscribe to a plan, we process payments via Snippe (mobile money and card). We do not store your full card number or mobile money PIN. Payment references and transaction statuses are stored for record-keeping.
• Communications: Messages you send through the platform, support requests, and feedback.

1.2 Automatically Collected Information

• Usage Data: Pages visited, features used, and time spent on the Service.
• Device Information: IP address, browser type, device type, and operating system.
• Log Data: Server logs including access times and referral URLs.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process subscriptions and payments
• Connect customers with professionals in their area
• Send transactional communications (e.g., payment confirmations via SMS)
• Respond to your inquiries and support requests
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations
• Analyze usage patterns to enhance user experience

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We work with trusted third parties, including:
  • Snippe — Payment processing (mobile money, card) — snippe.sh
  • SMS Providers — Transactional SMS notifications
• Other Users: Your profile information (name, professional group, service area, region) may be visible to other users as part of the marketplace.
• Legal Requirements: When required by law, court order, or governmental authority.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of passwords, secure HTTPS connections, and restricted access to data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements. Payment and subscription records are typically retained for at least 7 years for accounting and tax purposes.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct your profile information via your account settings
• Deletion: Request deletion of your account and associated data
• Object: Object to certain processing of your data
• Portability: Request a copy of your data in a portable format

To exercise these rights, contact us using the details below.

7. Tanzania Data Protection

If you are located in Tanzania, we process your data in accordance with the Personal Data Protection Act (PDPA) and related regulations. We ensure that your data is processed lawfully, fairly, and transparently.

8. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: support@probiz.tz
• WhatsApp: +255 718 660 882
• Website: https://sdaprobiz.unustore.co.tz

Unustore is operated by Swahili Software. Made with care in Tanzania.